Select Page

Returns & Exchanges

Mimpi want you to be completely happy with your purchase, you can return any item for an exchange or store credit providing the swimwear is *unused, unwashed and in original condition with the sanitary sticker still attached, inside the original packaging.

We ask that you e-mail/contact us within 3 days of delivery to obtain a Return Notification Number and an exchange/return form. Please complete the form including your original order number and name the order was placed under.

Return the item/s back to us within 10 days of receiving the Return Notification Number together with the exchange/return form. We will exchange or issue a store credit within 3 working days upon receipt of the item/s once inspected and accepted.

 

  • We recommend that any returns are sent using a tracking/recorded delivery service as we cannot be held responsible for goods lost in the post.
  • Postal charges are at the customer’s expense and are non-refundable.
  • Postal charges for exchanges will be at the same rate as originally charged.
  • In the unlikely event of a faulty item, please contact us as soon as possible for an exchange/store credit.
  • When trying on the swimwear please ensure that you are not wearing make-up, perfume or any deodorant which may leave marks/scent.
  • Sale/Promotion items are non-returnable/exchangeable.
  • Mimpi reserve the right to reject any claim for an exchange/credit if the above conditions have not been met.
  • If the goods once received are not in *‘original condition’ and your return is rejected, we will contact you via e-mail to discuss the reasons. We will return the original item to you once return postage has been paid.
  • We do not offer refunds on any of our items.
  • Store credits are valid for 6 months after date of original purchase.